Shipping and Delivery Policy

Shipping & Delivery Policy | San Pedro Designs

​At San Pedro Designs, we understand that kitchen and bathroom fixtures are the structural heart of your home. That is why we prioritize a secure, specialized, and highly reliable logistics process for every premium unit we dispatch.

​1. Delivery Timelines

​We are committed to getting your architectural fixtures to your doorstep with maximum efficiency:

  • ​Order Processing: All orders are verified and processed within 24 hours of placement.
  • ​Estimated Delivery:​Cairo & Giza: 1 to 3 business days.
  • ​Other Governorates (Delta & Upper Egypt): 3 to 5 business days.

​2. Mandatory Pre-Payment Inspection (Your Absolute Right)

​To guarantee a worry-free luxury shopping experience, we operate on a "Verify Before You Pay" protocol:

  • ​The Right to Inspect: Upon arrival, you have the full right and are highly encouraged to completely unbox and inspect the sink's surface, corners, and finish in the presence of the courier representative.
  • ​Payment Finalization: You only finalize the payment to the courier once you are 100% satisfied with the pristine condition of the product.
  • ​Immediate Refusal: If any logistics representative attempts to restrict this right, please refuse the shipment and contact San Pedro Designs management immediately via our hotline.

​3. Specialized Handling & Quality Control

​Granite composite products are engineered for lifetime durability but require specialist care during transit. To ensure your items arrive in showroom condition:

  • ​Dedicated Logistics: We partner exclusively with premium courier networks trained specifically in handling high-end, heavy architectural materials.
  • ​Pre-Dispatch Verification: Every single unit undergoes a strict final technical inspection before leaving our manufacturing facility to guarantee zero casting flaws or micro-fissures.

​4. Real-Time Logistics Updates

​Stay fully informed throughout the delivery journey:

  • ​Once your order is dispatched, you will receive an automated confirmation via WhatsApp or SMS containing your delivery details and scheduling window.
  • ​Our courier team will contact you via phone prior to delivery to coordinate the exact hour that suits your schedule.

​5. Operational Calendar

​Our logistics and dispatch facilities operate from Saturday to Thursday.

  • ​Orders placed on Fridays or during official public holidays will be queued and processed on the following business day.